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Help & FAQs
Join for free
Help & FAQ
Help & FAQ
Velocity Frequent Flyer OnMarket Program
How do I make sure that I earn points?
Is there a limit to how many points I can earn OnMarket?
I'm an OnMarket member, can I participate in the program?
I've put in an incorrect Velocity Frequent Flyer Number – what do I do now?
How many Velocity Frequent Flyer Points can I earn investing OnMarket?
All Velocity Frequent Flyer OnMarket Program questions
How long has the business been in operation?
Who are OnMarket BookBuilds?
How is OnMarket regulated?
How does OnMarket make money?
Will OMB hold client money?
All Company Information questions
What is ASX BookBuild?
What is a bookbuild?
What's the difference between a traditional bookbuild and an on-market bookbuild?
OnMarket - app and desktop
What is OnMarket?
What are the key unique features of OnMarket?
What types of capital raisings will be available via OnMarket?
How can I download OnMarket from the App Store?
How does the pricing work? Do retail investors pay the same per share as institutional investors?
All OnMarket - app and desktop questions
What is an OnMarket Campaign?
Can I send you ideas for Campaigns?
A Campaign I joined went ahead but not via OnMarket – why?
Sharing and rewards
How do i opt-in to Influencer Rewards?
I have a remaining rewards balance. How do I redeem it?
Does OnMarket offer a rewards program?
What are General Rewards?
What are Influencer Rewards?
All Sharing and rewards questions
My OnMarket Member Account
What is my OnMarket member account?
What information do I need to provide?
How do I change my member registration details?
Why do I need to set security questions?
Is OnMarket only for Australian residents?
All My OnMarket Member Account questions
What is an investment profile?
How do I set up an investment profile?
How do I verify my investment profile?
How do I add an additional person for verification?
Can I verify my profile some other way if I don't have the required forms of ID to verify myself?
All Investment Profiles questions
What is a live, upcoming or past offer?
What is a variable priced offer?
What is a fixed price offer?
What are the different types of offers available via OnMarket?
What is the difference between an opening price, a price range, and a live price?
All OnMarket Offers questions
Bidding and Allocations
How much money do I need to start bidding?
How do I bid?
What is an '@ final' bid?
Where can I view my trade confirmations and tax documents?
Where can I view my previous bids?
All Bidding and Allocations questions
Payments and Refunds
What happens if I submit a bid but don't pay for it?
How do I pay for my bids?
What is BPAY?
What is Payment Express?
When do I need to pay for my bid?
All Payments and Refunds questions
What security measures does OnMarket use?
How does OnMarket protect and store my information?
Does OnMarket store my online banking credentials?
Can OnMarket employees view my details?
If someone steals my OnMarket login information, can they access my account to make bids or other transactions?
All Security questions
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